Effective Date: June 21, 2025
At My Sports ID Card (“My Sports ID Card,” “we,” “us,” or “our”), we are committed to providing a positive and fair experience for all users of our website, mobile applications, and all related services (the “Platform”). We understand that disagreements or issues may occasionally arise. This Dispute Resolution Policy outlines the process for resolving disputes between you and My Sports ID Card in an efficient, respectful, and cost-effective manner.
This policy is an integral part of our [Terms of Service]. By using our Platform, you agree to follow the procedures outlined herein for resolving any disputes with My Sports ID Card.
This policy applies to all disputes, claims, or controversies arising out of or relating to your use of the My Sports ID Card Platform, our services, these policies, or any aspect of your relationship with My Sports ID Card.
This policy does NOT cover:
We believe that most issues can be resolved quickly and to everyone’s satisfaction through direct communication. If you have a dispute or concern, we strongly encourage you to first contact our customer support team to attempt to resolve the matter informally.
How to Initiate Informal Resolution:
Our support team will review your issue and work with you in good faith to reach a mutually agreeable resolution. We aim to respond to all informal resolution requests within [e.g., 5-7 business days].
If a dispute cannot be resolved informally through customer support, either you or My Sports ID Card may initiate a formal dispute resolution process as follows:
4.1. Notice of Dispute: If informal efforts are unsuccessful, the complaining Party must provide a written “Notice of Dispute” to the other Party.
The Notice of Dispute must include:
4.2. Good Faith Negotiations: Upon receipt of a Notice of Dispute, the Parties shall engage in good faith negotiations for a period of [e.g., thirty (30) days] from the date the Notice of Dispute is received. The goal is to resolve the dispute through direct communication and negotiation without resorting to arbitration or litigation.
4.3. Mandatory Binding Arbitration (Unless Small Claims): If the Parties are unable to resolve the dispute through good faith negotiations within the [e.g., 30-day] period, the dispute shall be exclusively and finally resolved by binding arbitration, as detailed in our [Terms of Service].
4.4. WAIVER OF CLASS ACTION AND JURY TRIAL: BY AGREEING TO THESE TERMS, YOU AND MY SPORTS ID CARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. This means that unless both you and My Sports ID Card agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. YOU UNDERSTAND THAT BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
4.5. Small Claims Court Exception: Notwithstanding the above, either Party may elect to pursue a dispute in a small claims court of competent jurisdiction if the dispute qualifies for such court and remains solely in such court.
This Dispute Resolution Policy, and all disputes arising from it, shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.
The payment of any filing, administrative, or arbitrator fees will be governed by the applicable arbitration rules. If the value of the relief sought is $10,000 or less, you may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and My Sports ID Card subject to the arbitrator’s discretion to require an in-person hearing.
All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The Parties agree to maintain confidentiality unless otherwise required by law.
My Sports ID Card reserves the right to modify or update this Dispute Resolution Policy at any time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the Platform after such modifications constitutes your acceptance of the revised policy.
If you have any questions about this Dispute Resolution Policy or need to submit a Notice of Dispute, please contact us as outlined in Section 4.1. For general support inquiries, please use support@mysportsidcard.com.
My Sports ID Card is a digital platform transforming how athletes and sports professionals build their personal brands and monetize their careers. Through dynamic, mobile-first virtual business cards, users can showcase their skills, promote merchandise, manage bookings, sell tickets, livestream content, and remain compliant with NIL (Name, Image, and Likeness) regulations.
Built for scalability, accessibility, and compliance, the platform positions itself at the intersection of sports, technology, and the creator economy, giving users of all ages and experience levels a chance to thrive both on and off the field. With subscription-based models, robust fundraising and affiliate engines, and multiple monetization layers, My Sports ID Card represents a high-growth, high-impact opportunity.
